Terms of Use

This document is an electronic record in terms of the information technology act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please carefully read these terms of use. By using this website/application, you indicate your understanding, consent and acceptance of these terms in addition to the general terms of use of the website, if any.

Section 1:      These terms of use (the “Terms of Use“) govern your use of our website www.sidzo.com (the “Website“) and our “Sidzo” application for mobile and handheld devices (the “App“). The Website and the App are jointly referred to as the “Platform“. Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading or even merely using the Platform, you shall be contracting with Sidzo and you signify your acceptance to this Terms of Use and other Sidzo policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy and Take Down Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.

Section 2:      The Platform is owned and operated by PikHere Technologies Private Limited, a private limited company incorporated under the Companies Act, 2013. For the purpose of these Terms of Use, wherever the context so requires, “you”, “your” or “customer” shall mean any natural or legal person who shall transact on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. The terms “Sidzo”, “we”, “us” or “our” shall mean PikHere Technologies Private Limited.


Section 3:      For IT services, consulting, and business solutions:

  1. Definitions
    1. The “Agreement” refers to these Terms of Service (the “Terms”), our Privacy Policy, and all other operating rules, policies, and procedures that we may publish periodically on the Website.
    2. “Company”, “we” and “us” refer to Pikhere Technologies Private Limited an Indian company doing business with brand name Sidzo, as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees.
    3. The “Service” refers to the Website and online products & services provided by Company.
    4. The “Website” refers to Company’s website located at sidzo.com, all subdomains of sidzo.com such as app.sidzo.com, and all content, services, and products provided by Company at or through sidzo.com and its subdomains.
    5. “User”, “you” and “your” refer to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions. A User must be at least 13 years of age.
    6. “Authorized Users” refer to Users and the Company personnel that Users authorize to access our Service.
    7. A “Subscription” is (a) an online order for the Service completed and submitted by you through this Website and accepted by Company or (b) another written agreement or purchase order for the Service accepted by both you and Company.
    8. The “Subscription Date” refers to (a) the date you submit your online order through the Website or (b) the date you accept an agreement that is ultimately accepted by both you and Company.


  1. Account Terms
    1. Access to Services
      1. Company distributes the Service online. You are solely responsible for providing, installing, and maintaining at your own expense all equipment, facilities, and services necessary to enable Authorized Users’ access and use of the Service through the interface, including, without limitation all computer hardware, software, and Internet access.
    2. User Account Security
      1. You are solely responsible for tracking and for ensuring the security and confidentiality of all user identifiers and passwords. Company has no liability with respect to any use or misuse of such identifiers or passwords, and any use other than as provided in this Agreement will be considered a breach of this Agreement by you.
  2. Payment
    1. Pricing: Unless the parties agree otherwise in a separately executed written agreement for a Paying Plan, all fees including taxes for the Service (“Fees”) will be initially based on the pricing published at the Website as of the Subscription Date for the Initial Period. In order to maintain the quality of the Service, pricing may automatically increase by the greater of 3% or CPI to adjust for inflation, which can increase the cost of improving and maintaining the Service. All or certain of the Fees may be calculated on the basis of the number of users in your organization, number of synchronized repositories, number of executed workflows and automations, and duration of data retention.
    2. Authorization for payment: You agree to give Company permission to charge you using that payment method for any services used during the Service Period. As indicated in a Subscription, Company may bill: in advance; at the time of purchase; shortly after purchase; or on a recurring time- or usage-based basis.
    3. Responsibility for payment: You agree that you are authorized to use the payment method you entered when creating a billing account. You must keep all information in your billing account current. You can access and modify your billing account information through the Website and may change your payment method at any time. If you notify Company to stop using your previously designated payment method and fail to designate an alternative, Company may immediately suspend use and access to the Service. Any notice from you changing your billing account will not affect charges Company submits to your billing account before Company reasonably could act on your request.
    4. Missed payments: Any amount not paid when due will bear interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is less, computed and compounded daily from the date due until the date paid. Further, in the event of any action by Company to collect any amount not paid when due, you will pay or reimburse Company’s costs of collection (including, without limitation, any attorneys’ fees and court costs).


  1. Agents; Third-Party Content
    1. Company will make various application program interfaces (APIs), agents, libraries, and other materials available at the Website or through the Service at its discretion to support your access and use of the Service (collectively, “Agents”). You acknowledge and agree that:
    2. The Agents may only be used on systems owned, leased, or primarily operated by you
    3. The Agents are made available solely to support access and use of the Service, and Company has no liability with respect to any other uses of the Agents
    4. Certain of the Agents may include third-party content that is subject to open source license terms that may expand or limit your rights to use such content
    5. You agree to review any electronic documentation that accompanies the Agents or is identified in a link provided to you to determine which portions of the Agents are open source and are licensed under open source license terms. To the extent any such license terms require that Company provide you the rights to copy, modify, distribute, or otherwise use any open source software in the Agents that are inconsistent with the limited rights granted to you in this Agreement, then such rights in the applicable open source license terms will take precedence over the rights and restrictions granted in this Agreement, but solely with respect to such open source software. Further, you acknowledge and agree that all third-party content is governed by its respective terms and such terms are solely between you and the applicable licensor. You agree to comply with such third-party terms (including open source license terms), as applicable, and Company has no liability with respect to third-party content under this Agreement.


  1. Customer Data
    1. Ownership of Data
      1. You retain ownership, right, and responsibility to all text, software, audio, video, images, or other content that you and/or any Authorized User run on or through the Service (collectively “Customer Data”), subject only to the limited rights expressly granted in this Agreement and intellectual property rights. You are solely responsible, and Company assumes no liability for the Customer Data that Authorized Users or other third parties post, send, or otherwise make available over or through the Service.
    2. License Grant to Company
      1. In order to provide and support the Service for your benefit, you hereby grant Company a worldwide, non-exclusive, royalty-free license during the Service Period to use, reproduce, electronically distribute, transmit, have transmitted, perform, display, store, and archive Customer Data. You agree that, so long as no Confidential Information is publicly disclosed, Company may:
      2. Use Customer Data to refine, supplement, or test Company’s product and Service offerings
  • Include aggregated and anonymized data in any publicly available reports, analyses, and promotional materials
  1. Retain anonymized, non-attributable data following any termination of this Agreement for use in connection with the above
  2. List you as a Customer and use your name and logo on the Website, on publicly available customer lists, and in media releases during the service period.


  1. Limitations of Liability

Our liability is limited whether or not we have been informed of the possibility of such damages, and even if a remedy described in this Agreement is found to have failed of its essential purpose. We will have no liability for any failure or delay due to matters beyond our reasonable control.

These limitations will not apply to damages arising out of a party’s failure to comply with its confidentiality obligations, indemnification obligations, or payment obligations to Company. Except for their respective indemnity and confidentiality obligations, in no event will either party, their affiliates, directors, employees, or licensors be liable to the other party or any authorized user for any claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the fees you paid to Company.

This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the non-breaching party has been advised of the possibility of such damage. The above limitations of liability will apply to the fullest extent permitted by law in the applicable jurisdiction.


Section 4:  For non-IT other ecommerce marketplace products & services:

Sidzo enables transactions on its Platform between participating stores/restaurants/merchants and buyers, dealing in (a) prepared food and beverages, (b) consumer goods, and (c) other products and services (“Platform Services“). The buyers (“Buyer/s“) can choose and place orders (“Orders“) from a variety of products and services listed and offered for sale by various merchants including but not limited to the restaurants, eateries and grocery stores and other products (“Merchant/s“), on the Platform. Further, the Buyer can also place Orders for undertaking certain tasks on the Platform (“Tasks“).

Section 5:      Sidzo enables delivery of such Orders or completion of Tasks at select localities of serviceable cities across India (“Delivery Services“) by connecting third party service providers i.e. pick-up and delivery partners (“PDP“) who will be responsible for providing the pick-up and delivery services and completing Tasks initiated by the users of the Platform (Buyers or Merchants). The Platform Services and Delivery Services are collectively referred to as “Services“. For both Platform Services and Delivery Services, Sidzo is merely acting as an intermediary between the Merchants and Buyers and/or PDPs and Buyers/Merchants.

PDPs are individual entrepreneurs engaged with Sidzo on a voluntary, non-exclusive and principal to principal basis to provide aforementioned services for service fee. PDPs are independent contractors and are free to determine their timings of work.  Sidzo does not exercise control on the PDPs and the relationship between the PDPs and Sidzo is not that of an agent and principal or employee and employer. 

Section 6:      For the pickup and delivery services and completing the Tasks, PDPs may charge the users of the Platform (Buyers or Merchants), a service fee (inclusive of applicable taxes whenever not expressly mentioned) determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery services/Tasks, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.

Section 7: Amendments

These Terms of Use are subject to modifications. We reserve the right to modify or change these Terms of Use and other Sidzo policies at any time by posting modified documents on the Platform and notifying you of the same for your perusal. You shall be liable to update yourself of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Sidzo policies and note the changes made on the Platform. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and other Sidzo policies. As long as you comply with these Terms of Use, Sidzo grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Sidzo policies (including but not limited to Cancellation & Penalty Policy, Cancellation & Refund Policy, Privacy Policy and Notice and Take Down Policy) as may be posted on the Platform from time to time.

Section 8:  Use of Platform Services

  1. Sidzo’s Role between Buyer & Merchant:

For all the products and services offered on Sidzo platform, the commercial/contractual terms are offered by and agreed to between Buyers and Merchants.

Commercial/contractual terms includes price, applicable taxes, shipping costs, payment terms, date, period and mode of delivery, warranties related to products and services, after sale services related to products and services.

Sidzo do not have any control on acceptance or offering of such contractual/commercial terms between Buyers & Merchants.

Sidzo however provide support services to Merchants & buyers for mode of payment, order fulfilment, call center support, payment collection & other necessary support to execute primary activities/operations.

Sidzo has no role in determining the price of products & services, they are completely determined by the Merchant itself.


  1. Sidzo’s Role between PDPs & Merchants / Buyer:

When an Order is accepted on the platform, the Task completion services executed by PDPs shall constitute a separate contract of services between Merchants/Buyers and PDPs.

Sidzo is not responsible for the services provided by PDP to Merchants/Buyers through the Platform.

Sidzo however provide support services to Merchants, buyers & PDPs for order fulfilment, call center support, payment collection, other necessary support to execute primary activities/operations pursuant to independent contracts executed by Sidzo with the PDPs.

Sidzo does not make any representation or warranty with respect to any aspect of the services being provided by the PDPs through the Platform including but not limited to pick up and delivery services and Task completion services to the Merchants or Buyers as the case may be.


  1. Sidzo’s Role in products, services & warranties of the products:

Sidzo does not make any representation or warranty as to the item specifics (such as legal title, credit worthiness, identity, quality, value, salability etc.) of any of the Merchants.

Sidzo does not take any responsibility for such cases. Use your better judgement to deal with any Merchant in the Platform.

  1. Sidzo’s Role in non-performance / breach of any contract:

Sidzo is not responsible for any non-performance or breach of contracts between Buyers & Merchants, and between Merchants/Buyers and PDP on the Platform.

Sidzo cannot and does not guarantee that the concerned Buyers, Merchants and PDPs will perform any transaction concluded on the Platform.

Sidzo is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

  1. Sidzo’s Role as an online marketplace:

Sidzo is an online marketplace & merely a facilitator and doesn’t come into or take possession of any of the products or services offered by Merchants/PDPs.

  1. Sidzo’s Role as a communicator among Buyer, Merchant & PDP:

Sidzo is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer.

In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, Sidzo shall notify the same to Merchant and shall also redirect the Buyer to the consumer call center of the Merchant.

The Merchant shall be liable for redressing Buyer complaints. In the event you raise any complaint on any Merchant accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you, such as details of the Merchant and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.

Similar to the above, Sidzo is only providing a platform for communication with PDP and does not provide any pick-up and delivery services or Task completion services with respect to the Orders placed by Merchants/Buyers on the Platform as it is merely facilitating Delivery Services by connecting the Merchants/Buyers with the PDP through the Platform.

In case of complaints by the Merchants/Buyers for deficiency or lapse in the delivery services or Task completion services provided by PDP, Sidzo shall notify the same to the PDP and also assist Merchants/Buyers to the best of its abilities to enable satisfactory resolution of the complaint.

  1. Use of Sidzo Website / Apps (Android and iOS)

You agree, undertake and confirm that your use of Sidzo Platform shall be strictly governed by the following binding principles:

  1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
  2. belongs to another person and to which you do not have any right to;
  3. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing;
  4. is misleading in any way;
  5. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  6. harasses or advocates harassment of another person;
  7. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
  8. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  9. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
  10. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  11. contains video, photographs, or images of another person (with a minor or an adult).
  12. tries to gain unauthorized access or exceeds the scope of authorized access to the Webpage or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Webpage or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  13. engages in commercial activities and/or sales without prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products related to the Webpage. Throughout these Terms of Use, prior written consent means a communication coming from us, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;
  14. solicits gambling or engages in any gambling activity which could be construed as being illegal;
  15. impersonate another person;
  16. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  17. Infringes any patent, trademark, copyright or any other kind or form of intellectual property or proprietary rights of third parties;
  18. Violates any applicable laws or regulations for the time being in force within or outside India;
  19. Contains software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;
  20. Is misleading in any way or shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
  21. Attempt to gain unauthorized access to any other Users account, Website any portion or feature of the Website, any other systems or networks connected to the Website, or any computer resource / servers, of our connected with the Website to provide the Services.
  22. Use the Website or content for any purpose that is unlawful or prohibited by the Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of us or other third parties;
  23. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  24. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name, trade name or domain name used by Us or otherwise engage in any conduct or activity that might spoil the image or reputation of Sidzo on Website/App or otherwise.
  25. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Webpage or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Webpage or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Webpage. Sidzo reserves right to bar any such activity.
  26. You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any other content. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
  27. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website/App, nor disrupt, interfere, breach the security or authentication measures on the Website or any network connected to the Website or cause any harm to the Website, system resources, servers of Sidzo connected to or accessible through the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Sidzo, including any other Account on the Website not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website.
  28. You shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Sidzo Website, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Sidzo Website; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.
  29. You shall not, and shall not permit any third party using your account to, take any action, or submit any content, that infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity, or violates any law or contract; you know is false, misleading, or inaccurate; constitutes unsolicited or unauthorized advertising or promotional material or any junk mail, spam, or chain letters; contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of Sidzo or any third party; is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or impersonates any person or entity, including any employee or representative of the Company.
  30. We reserve and retain the right or ability to remove the availability or ability of participants to post comments in the event of any breach of these acceptable use provisions.
  31. We reserve the right, but has no obligation, to monitor the materials posted on the Platform. Sidzo shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Sidzo views. In no event shall Sidzo assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
  32. Sidzo shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.

Section 9: Account Registration

To access and use the Platform, you may register with us by providing the required information. You are responsible for ensuring the accuracy of this information.

The Buyer shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of no delivery due to any act or omission attributable to Buyer, the goods or services shall be deemed to have been delivered to the Buyer and all risk and responsibility in relation thereto shall pass to the Buyer without being entitled to any refund.

You are responsible for keeping your password secure. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. The billing information you provide us, including payment details, billing address and other payment information, is subject to the same accuracy requirements as the rest of your identifying information. Providing false or inaccurate information or using the Platform to further fraud or any unlawful activity is grounds for immediate termination of this Agreement.

You can also register to join by logging into your account with certain third-party social networking sites (including, but not limited to, Facebook); each such account, a “Third Party Account”, via our Platform.

Depending on the Third-Party Accounts, you choose, and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Sidzo Account on the Platform.

By granting us access to any Third-Party Accounts, you understand that we will access, make available and store (if applicable) any content or information that you have provided to and stored in your Third-Party Account so that it is available on and through the Platform via your Sidzo Account.

We reserve the right to suspend or terminate your Sidzo Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non-compliant with the Terms of Use or other Sidzo policies.

Section 10: Order Booking & Financial Terms

Sidzo is currently delivering orders of the products listed on the Platform (“Products“) and providing various offers mentioned on the Platform (“Offers“) only at select locations. We will not be able to service orders at any place other than the Operating Locations.

All Products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue Products without notice, even if you have already placed an order.

We take care to accurately display the description, colors and images of our Products but, we cannot guarantee nor take responsibility for variations in pictorial representations for the Products and color variation due to technical reasons. Prices and descriptions of the Products are subject to change at any time without notice, at our sole discretion.

We shall not be liable to you or to any third-party for any modification in price, suspension or discontinuance of the Products.

The Platform allows you to place order for Products in standard quantities and the price of each Product displayed on the Platform is also calculated on the basis of standard quantity of the Product. However, due to the nature of the Product there may be a variance between the quantity ordered and the quantity supplied.

In case the quantity of the Product supplied to you exceeds the quantity ordered by you, any additional amount due from you will be adjusted against your next order.

Sidzo does not offer any refunds against goods or services already purchased from a Merchant or PDP through the Platform unless an error that is directly attributable to Sidzo has occurred during the purchase of such product or services.

Any offers available on the Platform shall be, in addition to this Agreement, subject to the terms and conditions as may be listed on the Platform in relation to such offers.

Sidzo may charge such delivery and handling charges, as maybe determined by Sidzo from time to time along with the applicable taxes.

Although Sidzo strives to deliver the orders on time, there may be situations wherein the actual time taken for delivery of a Product shall vary from the delivery time mentioned at the time of ordering such Product. Sidzo shall keep you updated about any delays in delivering of Products. Sidzo will not be responsible for any delay in the delivery of an Order.

The final tax bill will be issued by the Merchant and PDP (if registered for tax purposes) to the Buyer along with the Order and Sidzo is merely collecting the payment on behalf of such Merchant and PDP. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant and PDP. Sidzo holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant and the PDP.

The prices reflected on the Platform, including packaging or handling charges, are determined solely by the Merchant and are listed based on Merchant’s information. Very rarely, prices may change at the time of placing Order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control.

Disclaimer: Prices on any product(s) as reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel Buyer’s Order(s).

The Merchant shall be solely responsible for any warranty/guarantee of the goods or services sold to the Buyers and in no event shall be the responsibility of Sidzo.

The transactions are bilateral between the Merchant and Buyer, and between Merchant/Buyer and PDP, therefore, Sidzo is not liable to charge or deposit any taxes applicable on such transactions.

Section 11:  Consent to electronic communications

You consent to receive communications from us electronically or telephonically. We can communicate with You by e-mail, SMS, App notifications, browser notifications, chat platforms telephone, or by posting notices on the Website for various purposes including but not limited to marketing, taking feedbacks of the services on the Website.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically or telephonically shall be legally binding on You.

Section 12:  Cancellation & Refunds

Please refer to the Cancellation and Refund Policy for cancellation and refunds terms in relation to usage of the Platform for availing Services.

Section 13:  Disclaimers

Your use of this Platform is at your sole risk. The Platform, Products and offers are offered on an “as is” and “as available” basis. To the extent permitted under applicable laws, Sidzo expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Platform, or any reliance upon or use of the Platform or Products.

Without limiting the generality of the foregoing, Sidzo makes no warranty that the content and the links to third-party platforms provided on this Platform are accurate, reliable, complete, or timely.

No advice or information, whether oral or written, obtained by you from this Platform will create any warranty, not expressly stated herein, as to the results that may be obtained from the use of the Products or that any defects in the Products will be corrected.

The platform may be under constant upgrades, and some functions and features may not be fully operational.

We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.

Sidzo disclaims and all liability that may arise due to any violation of any applicable laws including the law applicable to products and services offered by the Merchant or PDP.

Section 14:  Intellectual property & Third-Party Links

PikHere Technologies Pvt Ltd is the owner of the brand Sidzo and the Platform and has the exclusive right, title and ownership of any and all intellectual property rights arising out of its brand and the Platform.

Sidzo may occasionally post links to third party websites or other services on the Platform. You agree that Sidzo is not responsible or liable for any loss or damage caused as a result of your use of any third-party services linked to from the Platform.

In addition to making Products available, this Platform also offers information, both directly and through third-party links. Such information available on the Platform is for general use and you may rely on it solely at your own risk. We will not be liable for any direct, indirect, consequential or other damages arising out of or connected with the use of this information. Further, for any third-party content displayed or accessed through the Platform the sole responsibility for such content is of the person/entity who makes it available.

Section 15:  Treatment of Information provided by you

We process information provided by you to us in accordance with our Privacy Policy.

Section 16:  Severability

In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17:  Contact Us

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at info@sidzo.com or write to our Grievance Officer at the following address:

Sidzo Grievance Officer

No.578, Bijanbala Roy Lane,

P.O Dulmi Nadiha,

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